INFORMATION WE COLLECT
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
HOW WE USE YOUR INFORMATION
We use the information we collect in various ways, including to:
We respect your privacy at all times and will never share your information.
If a customer enquires about a gift that has been sent with no details of the sender, we will contact you [the sender] to request your permission to disclose to them who has sent the gift. We will not give your information to the recipient without your permission.
We use 3rd party business Etsy, Facebook, Instagram to support our business – your information if you have input in their sites are protected by their data protection information, we do not keep any data from these sales or contact.
We use Royal Mail to distribute our packages, we keep postal information for upto a period of 3 months incase of claims or disputes, after this time the postal information is removed from electronic records.
We use 3rd party data that has been provided by the buyer to complete the sale, accessing the information on their website portals. Sweet Escape sweets & treats website we process sales and keep
www.sweetescapesweetsandtreats.co.uk follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
COOKIES AND WEB BEACONS
Like any other website, www.sweetescapesweetsandtreats.co.uk uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.
For more general information on cookies, please read “What Are Cookies”.
We will not change an address on any order, this is to protect the integrity of the card and user, if an address is incorrect you can contact us and we can cancel the original order, allowing you to reorder with the address you want to send to.
THIRD PARTY PRIVACY POLICIES
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
GDPR DATA PROTECTION RIGHTS
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.